WHERE DO YOU DELIVER TO?
We deliver to most parts of Scotland, delivery charge varies depending on how far away you are. Our standard delivery charge is 29.95 via our website.
WHEN DO YOU DELIVER?
We deliver from Monday to Friday 9.30am-6.00pm
WHEN WILL MY ITEMS BE DELIVERED?
This varies depending on whether you bought an item in stock or an item that is being made especially for you. We will however give you a call as soon as your order has been processed to give you a rough date for delivery.
WHAT HAPPENS AFTER I PLACE MY ORDER?
If you have bought in store you will receive an order confirmation document advising you of the next steps. We will then shortly get in touch to arrange a delivery date that suits you.
If you bought online you will receive a confirmation email which will include your order number, address and details of the items you bought. We will then contact you shortly with an available date as soon as your item is ready.
On the morning of delivery we will call you and give you a rough time for delivery. When your bed arrives our delivery drivers will take your bed, mattress or furniture piece to the room of your choice.
If you have ordered assembly for your bed or headboard, we will assemble your item for you. If you haven’t ordered assembly you can find a range of easy-to-follow assembly instructions online.
PREPARING FOR MY DELIVERY
You can help make your delivery service swift and easy with a few simple preparations. Firstly we advise that you measure the widths of doors and hallways against the product dimensions so you can be sure it will fit through smoothly. We also advise that any hanging pictures and delicate ornaments are stored away in a safe place, and that entrances are made clear. Once the item has been delivered check it for any scratches, dents or faults. If you happen to find a fault let us know before you accept the delivery.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ITEM IS DELIVERED?
If we have booked a delivery date with you and you are not in when we arrive this will automatically be taken back to the store and you will have to arrange a new delivery date. Please note that the timeslot given on the morning of delivery is an approximate window as it is possible for our drivers to be slightly delayed.
WHAT HAPPENS IF MY ITEM DOESN’T TURN UP ON THE DAY?
In the rare event that your item cannot be delivered on the day you requested, we will contact you the day before or earlier to let you know and rearrange another suitable day. In exceptional cases where this does not happen, please either contact us in store or call our Customer Service team on 0141 554 0792.
I WANT TO CHANGE MY DELIVERY DATE
To change your delivery date simply contact our store or call 0141 554 0792. Please let us know at least 48 hours before the expected date as items are quickly sent out for delivery.
WHAT DO I DO IF I WISH TO CHANGE MY DELIVERY ADDRESS?
This is usually no problem but we do need as much notice as possible, and it may increase the delivery time for your goods. For security reasons and to protect both you as our customer as well as our business we do need to see some proof of address in order to amend your delivery address and this MUST include the person whose name is on the order, and the address you wish the order to be delivered to.
Accepted forms of proof include:
- Tenancy Agreement
- Mortgage offer letter
- Bank Statement
- Utility bill
Passports and driving licenses are not valid forms of id.
Proof can be submitted in a number of ways:
- It can either be taken into any store along with your order number where you will be asked to complete and sign a disclaimer giving us permission to deliver to an alternative address
- It can be scanned and emailed to us at firstname.lastname@example.org please remember to include your order number.
Please try to contact us as soon as possible as your delivery may be delayed to up to 10 days.